Shipping Policy

Shipping Policy

At Furry Accessories™, we are committed to delivering your order efficiently and securely. Below you’ll find all relevant details about our shipping process, costs, and delivery timelines.

1. SHIPPING AREAS

We offer worldwide shipping to most countries. However, some remote areas may have limited delivery options. If your country is not listed at checkout, please contact our support team for assistance.

2. DELIVERY TIMEFRAMES

Estimated delivery times vary depending on your location and chosen shipping method. Standard timeframes are as follows:

  • Processing time: 1–3 business days

  • Estimated delivery time:

    • Europe & North America: 7–10 business days

    • South America & Asia: 7–10 business days

⚠️ Note: Delivery times may vary due to customs procedures, local courier delays, or other unforeseen circumstances.

3. SHIPPING COSTS

  • Standard shipping: Free of charge

  • Express shipping: Available in certain regions for an additional fee (see details at checkout)

4. ORDER PROCESSING

  • Orders are processed Monday through Friday (excluding public holidays)

  • You will receive a confirmation email with tracking details as soon as your order is shipped

  • If you do not receive a tracking number within 5 business days, please contact us

5. ORDER TRACKING

  • After your order is shipped, you will receive a tracking number by email

  • You can track your order by visiting the "Track Your Order" section on our website

  • Please allow 48–72 hours for tracking status to update, as some couriers may experience delays

6. CUSTOMS DUTIES & TAXES

International orders may be subject to customs duties, taxes, or other local charges.
These costs are covered by Furry Accessories™ and must be paid by the recipient.

❗ If you refuse to pay customs fees and the package is returned, the return shipping and original shipping costs will be deducted from your refund.

7. UNDELIVERABLE ORDERS

Orders may be returned for the following reasons:

  • Incorrect or incomplete shipping address

  • Failure to collect the package from the courier

  • Customs refusal or unpaid duties

In such cases, the customer may be responsible for reshipping fees or a restocking fee.

8. LOST OR DELAYED ORDERS

If you have not received your order within 30 business days, please contact us at:
📧 contact@furry-accessories.com

We will investigate and support you in resolving the delay.
If your package is confirmed lost in transit, we will offer a replacement or a refund, based on your preference.

9. DAMAGED OR MISSING PRODUCTS

If you receive a damaged product, please contact us within 48 hours of delivery, including photos of the package and item.
If any products are missing from your order, please reach out to us for a quick resolution.

10. ORDER CHANGES & CANCELLATIONS

Once placed, orders are immediately processed for shipment.
Cancellations or changes are no longer possible once an order enters processing.

If you wish to cancel, contact us as soon as possible.
If the order has already shipped, you may return it according to our Return Policy.

11. CONTACT

For any delivery-related questions, you can reach us at:
📧 Email: contact@furry-accessories.com
📞 Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)